Who can shop in the online store?

The sale of tobacco products is restricted to consumers under 18 years of age. All visitors to SwedishSnus.com must verify their age before entering the site.

RESTRICTED SALES

Please note that sales of Swedish snus by SwedishSnus.com

• are prohibited in Arizona, Delaware, Idaho, Indiana,  Oregon and Rhode Island due to state regulations.
• are prohibited to consumers under 18 years of age (under 19 years of age if a resident of Alabama, Alaska or Utah).
• are prohibited in Canada

How do I pay?

Once you have registered, you may pay with MasterCard, Eurocard, VISA, American Express, or Diners Club.

How secure is bank card payment?

Transmission of card information is encrypted with SSL (Secure Socket Layer with 128-bit encryption). Swedish Match cannot store card numbers as the information is sent directly to our partner company PayEx Solutions AB. PayEx Solutions AB is a subsidiary of PayEx Finance AB, which is a credit market company regulated by the Swedish Financial Supervisory Authority. When you buy from the online store, a hold is put on your debit/credit card for the amount of the purchase and Swedish Match does not charge your account until the order has been shipped.

How is the merchandise shipped?

Shipping costs are always included in the total price before you approve and pay for your order. Customs duties and taxes may be charged in addition, depending on the import and customs regulations that apply in the destination country. You are personally responsible for complying with those regulations and for paying any fees and taxes charged.

We use the following distributors and services

UPS Saver:
-Time of delivery: 1-4 days (before 16:00 pm) 
- Time & Transit
- Online tracking

Swedish Post Office

Registered Mail:
- Time of delivery: 5-10 days
- Reference number
- Prioritized from sender to receiver
- Max 2kg

Letter:
- Time of delivery: 5-10 days
- No tracking
- No refund
- Max 2kg
SwedishSnus.com cannot take any responsibility for your delivery when choosing this freight alternative since this service do not include reference number or tracking.

Minimum Order

The minimum order is one roll (10 cans) of Swedish snus per order.

Shipping Damage

Please check your merchandise immediately to confirm that nothing is damaged and that you have received the correct number of packages. If anything is missing from the shipment, notify us by e-mail at swedishsnus@swedishmatch.se. We are not responsible for loss, damage, or delay beyond the control of Swedish Match. We do not issue refunds for returned merchandise.

Taxes and duty fees, Import,
Customs, and Freight

Swedish Match cannot provide information about import and customs regulations in the destination country. As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco in the destination country and the rules related to payment of any duties/fees/taxes that may be charged. It is normally the responsibility of the consumer to pay for any applicable taxes and duty fees related to their purchase from SwedishSnus.com.

"Change of Mind" Returns

As Swedish snus is a perishable item, we cannot accept "change of mind" returns.

Best Price Policy

SwedishSnus.com always strives at offering the Best Price for Swedish Snus on the Internet.

Currency Indicator

Currency Indicator SwedishSnus.com sells snus in Swedish Kronor (SEK) and United States Dollar (USD) depending on your location. For your convenience, we have added a currency converter to our site to help you calculate prices into different currencies. The currency converter is updated daily using an external currency converter resource. The price you are finally paying will be based upon the official currency rate at the time of the transaction.

TROUBLESHOOTING

Registration Problems

If you have a problem registering, please e-mail us at swedishsnus@swedishmatch.se.

Payment Does Not Go Through

Please check that your card is valid (that the expiration date has not passed) and that it is a MasterCard, Eurocard, VISA, American Express, or Diners Club card. The expiration date is on the front of the card (good thru date/expire date), stated as month and year. The card number is the number on the front of your card (about 16 digits), which you should enter in an unbroken sequence (with no spaces).

American Express and Diners Club

The CVC number (security code) consists of four digits and is on the front of the card.

Card Declined

Please check that you are using a valid card, that the expiration date has not passed, and that you have entered the correct card number in an unbroken sequence (with no spaces). The usual reason for this error message is that you have insufficient funds/available credit on the card. This may be because you have exceeded the purchase limit on your card. Another reason may be that the connection with your card issuers bank is temporarily down when you try to pay. Please try again later. If the error message still shows up, please contact us and we will find out why. Please give us a detailed description of what happened so that we can quickly localize the error. Please explain, for instance, what happened when you tried to order/pay, what page you were sent to, and any other relevant details. You can reach us via e-mail at swedishsnus@swedishmatch.se.

Bank Secrecy

For reasons of bank secrecy, payment and card information from our payment services partner PayEx Solutions ABs home page is limited. In these cases, your own bank can tell you exactly why your purchase did not go through.

Invalid Card

Some card issuers do not allow their cards to be used for online shopping. Ask your card issuer if that restriction applies to your card.

Refunds

Refunds are managed by our Support Department:
Phone: +46 31 792 90 60
Fax: +46 31 792 90 68
E-mail: swedishsnus@swedishmatch.se.

No Order Confirmation Received

You may not have received an order confirmation for any of several reasons. Check that you gave us the correct e-mail address. Did you see a page with the text: "Thank you for your order. An order confirmation has been sent to your e-mail address"? If you did, the order went through and e-mail was sent to the e-mail address you entered. Your e-mail server may have been down when we sent our e-mail. Our mail server will try again, but it will give up after repeated failed attempts and you will not get your order confirmation as a result. Customers with Hotmail addresses may experience problems because Hotmail often puts a limit on how much data can be stored in the inbox.

Order Not Received

Go to My Account in the main menu and log in with your user name and password for information about your most recent approved order.

Wrong or Damaged Merchandise

You must notify us of wrong or damaged merchandise within seven days of receiving it via e-mail to swedishsnus@swedishmatch.se. We will send you replacement merchandise if the problem was the fault of Swedish Match. We do not replace merchandise that the customer ordered by mistake or compensate for any other kind of error, loss, damage, or delay that is beyond the control of Swedish Match. We do not issue refunds for returned merchandise. If there is a dispute, we follow the recommendations of the Swedish National Board for Consumer Complaints.
** South Africa: Notify your local store where the product was bought.

Support

If you have any questions about our merchandise and shipments or your order, please contact our e-mail Customer Service at swedishsnus@swedishmatch.se.